Call Center / Inside Sales Representative
ReShape Medical is recruiting for an Inside Sales / Call Center Specialist to join our team. The position will be based out of our office in beautiful San Clemente.
The Inside Sales / Call Center Specialist is the first live contact prospective patients have to obtain information regarding the ReShape procedure. The goal of an Inside Sales / Patient Conversion Specialist is answer questions about the product/procedure and book an appointment with the physician (either for consult or procedure).
Days: M – F
Hours: 6am – 3pm
Salary: Strong Base Salary + Commission
- Develops a good working knowledge of the ReShape Procedure.
- Promotes/sells/secures appointments from prospective customers through a relationship-based approach executed on the phone.
- Achieves targeted monthly goals.
- Increases overall conversion rates from lead to active patient.
- Informs prospective patients of the service and procedure offered, as well as the financial obligations and aftercare.
- Registers potential patients for consultations or appointments by interacting with practices or via software.
- Conducts follow-up with prospective patients and/or practices after initial MD appointment.
- Follows up with practices to get conversion metrics. Must be diligent in tracking and reporting.
- Maintains databases/captures accurate and complete information in a contact database/customer relationship.
- Establishes, develops and maintains business relationships with focus on obtaining new customers and generating new business for the organization.
- Primarily internal sales generated through direct contact via telephone, emails, and letters.
- Able to maintain an open relationship with field representatives.
- Minimum 2-years sales / telemarketing / call center / medical office experience required.